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2K Support itself has been compromised, with the hacker sending seemingly legitimate emails containing malicious links. 2K's support website moved offline as a result.If users have clicked on these links already, 2K recommends they immediately change passwords saved in web browsers (like Chrome auto-fill), install anti-virus software, enable multi-factor authentication where possible, and check that no email account forwarding settings have already been changed 2K Support's Twitter account, that's remained secure, shared the news headlines headlines (above). "Earlier today we became conscious of that an unauthorised 3rd party illegally accessed the credentials of certainly one of our vendors to the help desk platform that 2K uses to offer support to the customers," it said."The unauthorised party sent a communication to certain players containing a malicious link. Please don't open any emails or select any links that you obtain from the 2K Games support account The publisher also reminded users that it won't ever ask for their password and other
personal information, and that it will announce when its website and emails are safe to utilize again."We deeply apologise for more or less any inconvenience and disruption that matter could cause," it added. "We appreciate the ongoing support and understanding from our player This can be a pretty disastrous affair for 2K. Usually each time a network intrusion is detected, companies have the capacity to identify that even though email addresses has been accessed, they can reassure that passwords are salted and hashed, and bank card information wasn't accessed, and so on. But here, the attacker was clearly able to really use 2K's systems to make contact with customers from the state account, and therefore bypass some of the usual spam filters or common-sense bullshit detectors a person could have in place
2K has taken its “support portal” offline while they try to look for out what the heck happened, which isn't an excellent look, especially in the week of NBA 2K23's release. The statement says, “We shall issue a notice when you're able to resume reaching official 2K help desk emails,” which is...not a foolproof method. Firstly, it gives the impression that there could be a time each time a previously unread phishing email could be safe to click, and secondly, it hardly reaches people who've received the e-mail, who aren't luckily enough to possess noticed the tweet (or look at press coverage).Meanwhile, people that have open tickets are receiving told, during the time of writing, that 2K doesn't “have estimates on when you'll receive an answer,” with the somewhat ironic suggestion they, “stay tuned via email uyt
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